I'm restless!!Sigh!
Well,since the opening of The Store, I had to work full almost everyday except for one day, which i work at afternoon shift. Today i work afternoon shift too even though i know there will be a lot customer today. Sigh i'm free only when i work afternoon shift and that's why i take this opportunity to write a blog!
From the first day(opening day) till the third day of business,i basically work till almost 1 am even though we closed at 12am cos there are a lot of customer,especially the first day where all the customers rush to get those free gifts and contest forms. Things almost get out of control,people not lining up,pushing here and there,and i said sorry to every customer and this amounts to more than a hundred times!!They are still lining up even after 12 and luckily we are out of contest forms by 12.30am and that's when all the customers began to go home.The worse thing happens that day is two customer service staff went home at 1opm making us short of staff. I had to run up and down the stairs just to get things for customer many times.Got really tired running the stairs and even till now when warehouse staff sees me,they will tell me not to run.Haha...
The second day which is 15 Jan,Sunday,the crowd is not as big as 1st day but still people waiting at the main entrance even before the entrance is opened!I work as The Store Card coordinator which means i process the form and print the card for customers at the main entrance cos the manager for The loyalty card programme(The Store Card) doesn't want me to help with PWP and even i can't really go inside the CS counter cos the HQ people don't like the fact that the PWP asked me to help them(i am a PWP clerk but was given the task to handle TSC the 1st 3 days). But the worst problem that day day gotta be the card printer is not functional. I had to run from main entrance to the customer service counter to get the card printed and run back to main entrance to give the card to them. I was sweating so badly as i was really nervous when i see those customers waiting impatiently for the card.I was getting impatient too!!And for one hour the card printer at the CS counter is not functioning too.So,i had to tell the customers to get their card after they went for shopping. Well, the problem solved by noon and we can use the card printer.Relieved~I wrked till 1 am that day...sigh...because some stubborn customers won't go home even after the business hours and there's one customer who is still applying card at 12.30am.What i can say about is i feel likee i'm working at a war place during the first 2 days.
Well,by Monday,16 Jan,the crowd is not THAT BIG anymore.And today there's a DJ at our counter.Well,he's kinda col,u know,wearing those hip hop clothes,cap and accessories.It's not the first time he's been there,the 1st time is Saturday.He had worked at Endah Parade before but haven't seen him before over there.Sigh... but he's kinda nice in person and i feel real sorry for criticising him for not good enough compare to an Indian guy who came on Sunday who speaks fluent Cantonese...better than us Chinese. The DJ treats us a dinner at Red Antz,accompanying us even though himself is a vegetarian. Even though he ordered some fried food,he demanded that the oil must be fresh(nvr fried anything)!!I was laughing like mad when i heard his order.Haha...I feel like working at a war palce too cos i have to climb those stairs to get things uncountable times.
These few days was kinda nice with not that much people anymore but kinda fed up with the staff at the customer service counter cos two of the Malay girls are really lazy not doing anything,go home early(as early as 10pm)come in late almost everyday aand even get off day on Friday(yesterday) making us short of staff all the time!!Thursday is the worst day for me,i lost RM 10,got lots of customer in the morning,making me busy running up and down the stairs(i'm the only person who is willing to get stock from store),got commented for those paging,and short of staff with two come in late!!Get really frustrated until i'm speechless.I even almost scold people in front of customers which is unethical for customer service!!
Yesterday,Friday 20 Jan,i got a message from Lien Ghee asking me out,feel like going but can't cos i've got to work...sigh...only have off day after Chinese New Year...really wanna go out with Lien Ghee cos it's like been years since i went out with her and she's going to Japan this year...i'm sure i'll miss her persence...There's a recruitment drive for The Store Card later taht day and i was given a duty at the Frm Fill-in counter but no people fill in form...think because of the location of the table which is not strategic...but got the chance to speak with the staff from Lazo Diamond,promoting TSC to them and in the meantime talk to them,nice feeling, considering the fact that i was tired and bored.Later that night i went back to customer service which is like a war place for me,i felt more relaxed.When The Store closes,there's is two customers left and that is when i saw a guy who act in TOP advertisement at our counter and i asked him whether he had act in an ad b4.He denied it at first but admit it later.Haha...
Luckily for me,i decided to work afternoon shift today,making me have time to rejuvenate and blogging.haha.. But it's kinda nice working over there,seeing people from all walks of life..knowing some cool people...the best gotta be some Chinese people and 3 Malay cashiers...the best gotta be Zam,who is really smart and kinda good looking with a muscular body...never seen him get mad before and he's willing to help us at the PWP & TSC counter and knows those things really well,he can really serve those customers well and there's Faizal who knows about the free gifts and TSC well, sometimes i've got to refer to him for the free gifts.And finally Hazmi who is really funny and help us a lot aroung the counter covering everything, until sometimes left his counter unattended!3 nice person indeed!
Well that's all for now,cos i've written a long story instead of blogging...till next time.....
From the first day(opening day) till the third day of business,i basically work till almost 1 am even though we closed at 12am cos there are a lot of customer,especially the first day where all the customers rush to get those free gifts and contest forms. Things almost get out of control,people not lining up,pushing here and there,and i said sorry to every customer and this amounts to more than a hundred times!!They are still lining up even after 12 and luckily we are out of contest forms by 12.30am and that's when all the customers began to go home.The worse thing happens that day is two customer service staff went home at 1opm making us short of staff. I had to run up and down the stairs just to get things for customer many times.Got really tired running the stairs and even till now when warehouse staff sees me,they will tell me not to run.Haha...
The second day which is 15 Jan,Sunday,the crowd is not as big as 1st day but still people waiting at the main entrance even before the entrance is opened!I work as The Store Card coordinator which means i process the form and print the card for customers at the main entrance cos the manager for The loyalty card programme(The Store Card) doesn't want me to help with PWP and even i can't really go inside the CS counter cos the HQ people don't like the fact that the PWP asked me to help them(i am a PWP clerk but was given the task to handle TSC the 1st 3 days). But the worst problem that day day gotta be the card printer is not functional. I had to run from main entrance to the customer service counter to get the card printed and run back to main entrance to give the card to them. I was sweating so badly as i was really nervous when i see those customers waiting impatiently for the card.I was getting impatient too!!And for one hour the card printer at the CS counter is not functioning too.So,i had to tell the customers to get their card after they went for shopping. Well, the problem solved by noon and we can use the card printer.Relieved~I wrked till 1 am that day...sigh...because some stubborn customers won't go home even after the business hours and there's one customer who is still applying card at 12.30am.What i can say about is i feel likee i'm working at a war place during the first 2 days.
Well,by Monday,16 Jan,the crowd is not THAT BIG anymore.And today there's a DJ at our counter.Well,he's kinda col,u know,wearing those hip hop clothes,cap and accessories.It's not the first time he's been there,the 1st time is Saturday.He had worked at Endah Parade before but haven't seen him before over there.Sigh... but he's kinda nice in person and i feel real sorry for criticising him for not good enough compare to an Indian guy who came on Sunday who speaks fluent Cantonese...better than us Chinese. The DJ treats us a dinner at Red Antz,accompanying us even though himself is a vegetarian. Even though he ordered some fried food,he demanded that the oil must be fresh(nvr fried anything)!!I was laughing like mad when i heard his order.Haha...I feel like working at a war palce too cos i have to climb those stairs to get things uncountable times.
These few days was kinda nice with not that much people anymore but kinda fed up with the staff at the customer service counter cos two of the Malay girls are really lazy not doing anything,go home early(as early as 10pm)come in late almost everyday aand even get off day on Friday(yesterday) making us short of staff all the time!!Thursday is the worst day for me,i lost RM 10,got lots of customer in the morning,making me busy running up and down the stairs(i'm the only person who is willing to get stock from store),got commented for those paging,and short of staff with two come in late!!Get really frustrated until i'm speechless.I even almost scold people in front of customers which is unethical for customer service!!
Yesterday,Friday 20 Jan,i got a message from Lien Ghee asking me out,feel like going but can't cos i've got to work...sigh...only have off day after Chinese New Year...really wanna go out with Lien Ghee cos it's like been years since i went out with her and she's going to Japan this year...i'm sure i'll miss her persence...There's a recruitment drive for The Store Card later taht day and i was given a duty at the Frm Fill-in counter but no people fill in form...think because of the location of the table which is not strategic...but got the chance to speak with the staff from Lazo Diamond,promoting TSC to them and in the meantime talk to them,nice feeling, considering the fact that i was tired and bored.Later that night i went back to customer service which is like a war place for me,i felt more relaxed.When The Store closes,there's is two customers left and that is when i saw a guy who act in TOP advertisement at our counter and i asked him whether he had act in an ad b4.He denied it at first but admit it later.Haha...
Luckily for me,i decided to work afternoon shift today,making me have time to rejuvenate and blogging.haha.. But it's kinda nice working over there,seeing people from all walks of life..knowing some cool people...the best gotta be some Chinese people and 3 Malay cashiers...the best gotta be Zam,who is really smart and kinda good looking with a muscular body...never seen him get mad before and he's willing to help us at the PWP & TSC counter and knows those things really well,he can really serve those customers well and there's Faizal who knows about the free gifts and TSC well, sometimes i've got to refer to him for the free gifts.And finally Hazmi who is really funny and help us a lot aroung the counter covering everything, until sometimes left his counter unattended!3 nice person indeed!
Well that's all for now,cos i've written a long story instead of blogging...till next time.....
posted by Keat Yee @ 11:03 AM
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